I believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

I aim to keep the process as simple as possible and these terms do not affect your statutory rights. 

Unwanted Products

  • My policy is to ensure that you are satisfied every time you place an order with milydesigns. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days in an unused state complete with packaging and all components, and I will refund you the price you paid for that product (excluding P&P).
  • I will make the refund directly to the paypal account used to place the original order within 30 days or earlier once I have inspected the returned item and am satisfied that it has been returned to me in the condition it was in when delivered to you.
  • You will be responsible for paying the return postage of the products.
  • This does not affect your statutory rights.

Faulty Products

  • I carefully inspect all products before sending them to you. However, if a product arrives damaged or with defects, or is not what you ordered, I will replace it free of charge or provide a full refund as appropriate, if you return the product to me within 14 days of receipt.
  • In these circumstances I will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable me to process the refund for your return postage costs.
  • This does not affect your Statutory Rights.